OpticMerge / Client care

Track your order

Use the link in your shipping confirmation for the latest carrier information. A newly created label may take a few days to receive its first carrier scan. If an estimate has passed or a status looks inconsistent, contact us with your order number.

Your order information

If your order is linked to your customer account, you can sign in to view the details and available updates.

View my account

Have a tracking number?

Open the carrier tracking information through 17TRACK using the reference in your shipping email.

This opens an external tracking service. Your tracking reference is shared with 17TRACK when you choose to continue. Its privacy notice applies.

Need help with an order?