Choosing your pair
What does OpticMerge sell?
We offer multifocal and reading glasses, everyday frames, sunglasses, screen glasses and eyewear accessories. Features and available options vary by model.
How do I choose a lens option?
Choose a specification you already know is appropriate. Age alone is not a reliable way to establish suitability. If the listing does not provide enough information, ask help@opticmerge.com before ordering.
Does VisionSync automatically change lens power?
We do not make that claim. Review the selected model and lens option. The products are ready-made eyewear, not individually made prescription lenses or an automatic diagnostic system.
Are accessories included?
One unit of the selected product is included unless the option expressly states a different quantity. Cases, cleaning products and other accessories are separate unless explicitly listed as included.
Ordering and delivery
Which payment methods can I use?
The methods available for your order appear at checkout. Availability depends on the enabled payment services, destination and currency.
Where do you deliver and how long does it take?
Available destinations and services appear at checkout. See our shipping policy for processing, estimated transit times and peak-season information.
How can I track an order?
Use the tracking link in your shipping email. You can also visit order tracking and help. A tracking label can be created before the carrier records its first scan.
Can I change an order?
Contact us promptly with the order number. We will check whether a change is still possible. An order already prepared or dispatched may need to follow the return process instead.
Returns and support
What if the pair is unsuitable or faulty?
Contact us so we can review the issue. Our returns policy explains the 30-day commercial return window, statutory cancellation rights and remedies for product problems.
Do sale items keep their return rights?
Yes. A Black November price or other discount does not remove statutory consumer rights.
Who operates OpticMerge?
OpticMerge Eyewear is operated by GFL ENTERPRISE LTD, registered in England and Wales under company number 17456702. Contact help@opticmerge.com.