Last updated: 2 November 2026
These terms apply when you use the OpticMerge online store or buy its physical products. Please read them with the product information, delivery terms, returns policy and privacy notice before placing an order.
1. The seller
OpticMerge Eyewear is a trading name of GFL ENTERPRISE LTD, a company incorporated in England and Wales, company number 17456702. Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Contact: help@opticmerge.com.
2. Products and descriptions
We sell eyewear and related accessories. Each listing identifies the available options and price. Images illustrate the product; screen settings and lighting can affect colour appearance. Please check the selected colour, lens option and other details before ordering. Material product characteristics stated for your selected item form part of your purchase information.
Ready-made eyewear is not individually manufactured to a prescription. We do not claim that a frame or lens suits everyone, automatically changes optical power, treats a condition, replaces professional advice or meets a specific certification unless the listing expressly and accurately establishes that characteristic. Age ranges, where used as option labels, do not establish an appropriate lens specification. If a required specification is unclear, contact us before buying.
3. Ordering and contract formation
You must provide accurate contact, billing and delivery details and be legally able to make the purchase. Before submitting an order, you can review the items and total. An automated acknowledgement confirms receipt of your order; acceptance normally occurs when we confirm dispatch, unless the checkout or order confirmation expressly states otherwise.
If we cannot accept an order, for example because an item is unavailable, a payment cannot be authorised or a material listing error needs correction, we will tell you and refund any payment taken for the unfulfilled purchase. We do not require you to accept a substitute without agreement.
4. Prices and payments
The currency, applicable charges, shipping and total payable are shown before you place the order. Payment methods depend on the destination, currency and services enabled at checkout. We do not promise that every wallet or payment method is always offered. Any currency conversion or fee charged by your own bank is governed by your agreement with that provider.
We may correct an obvious pricing error before accepting an order and will contact you rather than charge a higher price without agreement. Promotional codes are subject to their stated conditions. No recurring charge or subscription is created by an ordinary product purchase.
5. Promotions
Black November identifies our seasonal collection. It does not imply that every item has a reduction from a previous OpticMerge selling price. Where a specific discount, bundle or included accessory is offered, the applicable products, price and conditions are shown before purchase. A separate item is not included simply because it appears elsewhere in a photograph or collection. Offers do not reduce statutory consumer rights.
6. Delivery and ownership
Our shipping policy explains processing, delivery estimates, charges, tracking and support. Delivery services and destinations are confirmed at checkout. Responsibility for loss or damage and the transfer of risk are determined by applicable consumer law. We remain responsible for our contractual obligations when using fulfilment or delivery partners.
7. Cancellations, returns and faults
Our returns policy explains our commercial return window, statutory cancellation rights, the optional cancellation form and remedies for product problems. Where you have a legal right to a refund, we will not replace it with mandatory store credit. A “no refunds” statement does not apply to your mandatory rights.
8. Appropriate use
Use products only for their intended ordinary purpose and follow the care information supplied. Unless explicitly stated for the selected model, eyewear is not safety equipment, protective sports equipment or suitable for looking at the sun. Do not use a product for an activity where its suitability is uncertain. Stop using an item that is damaged or unsuitable and contact us.
9. Website use and intellectual property
You may use the store for lawful personal shopping and product research. Do not interfere with security, misuse forms, submit fraudulent orders or infringe others’ rights. Store design, branding and content are protected by applicable intellectual property rights. References to other services identify those services and do not imply endorsement.
We aim to keep the website available and accurate, but occasional technical errors or maintenance may occur. We will address an error affecting an accepted order in a way consistent with your legal rights.
10. Responsibility
Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Your statutory rights relating to satisfactory quality, fitness for a stated purpose, description and remedies remain intact. Any other limit operates only to the extent allowed by the law that applies to your purchase.
11. Complaints
Email help@opticmerge.com with your order number and the issue. We aim to acknowledge a complaint within two business days and provide a substantive response once the relevant information has been reviewed. If further investigation is needed, we will explain the next step. This support process does not prevent you from exercising legal remedies.
12. Governing law and updates
These terms are governed by the law of England and Wales, subject to any mandatory consumer protection and court rights available where you habitually reside. We do not require consumers to waive those rights or submit every dispute to mandatory private arbitration. The version in effect when your order is accepted applies to that order. Future revisions are dated above.